It seems like the death of newspapers has finally come upon us. For the first time in history, American adults have used social media rather than newspapers to ...
Social media
Best and Worst Time to Post on Social Media
We post different forms of content on social media. Whether it’s an article, a picture, or a meme, we anticipate likes on our posts. Many of us get disheartened ...
Your Business Needs 7 Social Media Accounts, Not Hundreds
Back in 2013, a common pitch from social media agencies went something like this: "We'll get your business listed on dozens of social networks." It sounded ...
Meta’s Acquisition Strategy: What Facebook Bought and What It Missed
In April 2012, a writer on this very site posed a question that seemed perfectly reasonable at the time: should Facebook buy Foursquare? Facebook had just ...
Viral Customer Service Moments That Built Brand Loyalty in the Social Media Age
In October 2011, a Reddit user named zambuka42 posted a screenshot of an Amazon customer service chat. The details were ordinary: a package shipped to his ...
The American Identity According to Social Media [Infographic]
Back in 2011, the question sounded almost philosophical: can a bunch of data about social networking actually help us understand the American people? Fifteen ...
Facebook’s Like Button Bait and Switch: A History of Meta’s Dark Patterns
On a quiet Oscar Sunday in February 2011, Facebook pulled off one of the most calculated product changes in social media history. Without warning, without a ...
Creative Tech Proposals: How People Use Technology to Propose
A marriage proposal has always been about timing, surprise, and the right moment. Long before smartphones and social media, people went to extraordinary lengths ...
Tech Platforms Killed by Bad Redesigns: From Digg v4 to Twitter’s Rebrand
A redesign is supposed to make a platform better. Sometimes it does. Sometimes it triggers the kind of user revolt that sends a company into a years-long spiral ...
How Artists Become Famous Using the Internet
The music industry has undergone a seismic transformation over the past two decades. Where aspiring artists once needed record label connections, radio play, ...
