On a quiet Oscar Sunday in February 2011, Facebook pulled off one of the most calculated product changes in social media history. Without warning, without a ...
The Biggest Social Media and Tech Outages in History: Causes, Impact, and Lessons
In September 2010, Facebook went down for two and a half hours. The tech press treated it as a punchline. The cause? An automated error-correction system ...
Tech Platforms Killed by Bad Redesigns: From Digg v4 to Twitter’s Rebrand
A redesign is supposed to make a platform better. Sometimes it does. Sometimes it triggers the kind of user revolt that sends a company into a years-long spiral ...
