Samsung has reportedly come up with its fix for the in-display fingerprint scanning issue in Galaxy S10 by releasing a software patch. The update, however, is only available in South Korea for now for all Galaxy S10 and Note 10 devices, but will soon roll out in other countries as well.

The software malfunction issue surfaced when The Sun Newspaper reported the issue faced by a couple in the UK, revealing that the Galaxy S10 device belonging to Lisa Nelson (whose fingerprint was the only one registered on her phone), could be unlocked by any fingerprint impression. Further details shed light on Lisa using a screen protector bought online to cover her screen, following which the fingerprint scanning issue surfaced.

Samsung had earlier told the users not to go for unauthorized screen covers as it could cause issues. According to the company’s previous statement on its official support site:

“Using unofficial, scratched, or dirty screen protectors may cause the fingerprint sensor to malfunction.”

However, soon after the fingerprint scanning issue started making rounds across the Internet, Samsung issued an official statement, explaining the likely reason behind the problem:

“This issue involved ultrasonic fingerprint sensors unlocking devices after recognizing 3-dimensional patterns appearing on certain silicone screen protecting cases as users’ fingerprints.”

Talking further, the company even suggested a temporary solution until the fix was released:

“If you currently use front screen protective covers, to ensure optimum fingerprint scanning, please refrain from using this cover until your device has been updated with a new software patch. A software update is planned to be released as early as next week, and once updated, please be sure to scan your fingerprint in its entirety, so that all portions of your fingerprint, including the center and corners have been fully scanned.”

According to reuters.com, Samsung further added on its Korean app:

“Samsung Electronics takes the security of products very seriously and will make sure to strengthen security through continuing improvement and updates to enhance biometric authentication functions.”

With the news of Samsung having released the software fix in South Korea, there finally seems to be a hope that it will soon be released in other countries as well.

Avatar for Ayesha Muhammad

Taking life one step at a time. Obsessed with all good things including writing, reading, travelling, and star-gazing

Leave a comment

Your email address will not be published. Required fields are marked *