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The Aeromexico Airlines Mexico City Office in Mexico offers passengers extensive information and assistance on the airline's baggage policy. Passengers may have one carry-on bag and one personal item, with strict size and weight restrictions. Baggage allowances on routes and classes of service vary, and extra weight or pieces may incur additional fees. Special baggage requirements, such as bringing sports equipment or fragile items, are handled through the office, and lost or damaged luggage problems are resolved. The travelers should check baggage requirements prior to their travel to make it smooth and hassle-free.